Must have for your home and especially a vacation home

Brent
08/16/2018
Pueblo, CO
Helpful?
Received a call we all dread from the caretaker to our vacation home in the mountains. "I just walked into your home and stepped into water", she said. We had a pressure surge when the water supply was turned back on for our development by the city and it caused a faucet connection to fail. Since we do not live there full time, it was not caught and fan for a few days. This all could have been prevented or minimized if we would have had Flo installed. I now have peace of mind knowing I have a line of defense in place to prevent the nightmare from reoccurring. When I installed the device in my vacation home I called the wonderful tech support and they helped me with an issue I was having with the app on my phone, I had skipped a step in the easy set up instructions they provide and he fixed the issue. Vince let me know that I had something running, I didn't think I did. He said I should walk through my home and check. I did not find anything inside and decided to look outside and found a drip coming out of a hose pipe. Worked so well, I had one installed on our home. The system runs a daily health test and it detected a slight leak, one not showing any flow but triggered by a pressure drop in the line during the test. Flo has you run through an isolation protocol and sure enough when I shut off the supply to one of my toilets, the pressure held. I could not hear the drip and had to wait a while to see a drip, but it was there. I am off to the hardware store to pick up a new water float shutoff valve for that toilet. Great product.
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Flo’s Response 08/17/2018

Brent, thanks for reaching out and sharing your experience. We’re so sorry to hear about the leak in your vacation home, but are glad that Flo can now help you prevent issues like this in the future! It’s great to hear that we were able to help you find and fix that small leak as well.